Installation and service

Service & support

TEKFA’s service department handles installation, training in use and subsequent service. We have a highly experienced and dedicated service and support team with broad experience in engineering.

We also offer maintenance plans and service packages that ensure daily operations customized to your business needs.

If you need support outside office hours, please contact our support hotline at this number +45 86 94 67 00. Please note that the hourly rate is higher, when you call TEKFA outside opening hours. For more information about hourly rating on emergency support, please contact our service engineers.

Service

Calibration and service of loadcells and instrument. Preventive maintenance, on-site repair, installation, commissioning and spare parts

Support

If you need help, Tekfa is on the spot. Remote software support, hotline, troubleshooting and on-site support.

Training

Receive training from Tekfas experts either at Tekfa in Galten, online or at your company. Contact us and learn more about the possibilities of customized training.

360⁰ service agreement

Be fully covered with a service agreement at Tekfa. We offer support and service on both mechanical parts, electricity and software in one comprehensive agreement. Give us a call and learn more.

Contact our expert

Christian Ratenburg
Service Engineer

  • Load cells, weighing instruments, board variety of weighers & calibration of these
  • Service/support by phone, e-mail or on-site
  • Preparation of Service agreement
  • Troubleshooting
  • Assembly

Service agreement

Reliability is alpha and omega of a company’s efficiency and profit. If your production facilities are not inspected on a regular basis, the error rate increases and in worst case this may cause a production stop. A production stop can result in high costs, which is why a service agreement is a highly advantageous solution that provides security.

When we perform preventive maintenance and continuously replace worn-out parts, we ensure that your production equipment works optimally, performs at it's maximum capacity and is set and calibrated in a proper way. The agreement is customized to meet your requirements for reliability, cost management and extended service life of your facilities and equipment.

Benefits of a service agreement:

  • Fewer production stops, online and telephone support, inspection, service and support.
  • Short delivery time on spare parts, corporation on operational optimization as well as training and instruction of
  • operators.
  • On-site installation and repair, preventive maintenance agreement and reporting of defects and condition of equipment.